Standard terms and conditions

1. Area of application

The following Standard Terms and Conditions apply to all orders of our Online-Shop.


2. Contract Parties, Contract Agreement

The contract is agreed with OTC Siebenhandl GmbH.

By putting the products into the Online-Shop we give a binding offer to the contract agreement of these articles. The contract is concluded when you accept the offer of the articles in the basket by clicking the ordering button. Immediately after having sent the order you will receive a confirmation by E-mail.

A binding contract may also be concluded in the following manner:

  • If you decided to pay by credit card, the contract will be concluded as soon as your credit card has been charged.
  • If you decided to pay by PayPal, the contract will be concluded as soon as you confirmed the payment order to PayPal.
  • If you decided to pay by direct transfer, the contract will be concluded as soon as you confirmed the payment order to the SOFORT AG.
  • If you decided to pay by Giropay, the contract will be concluded as soon as you confirmed the payment order to Giropay.


3. Delivery Costs

Delivery costs will be added to the given product prices. Details on the delivery costs can be found with the offer.


4. Payment

Our Shop provides the following options of payment:

Credit Card

Your credit card will be charged after your order has been concluded.



You pay the billing amount by the online provider Paypal. In principle you have to be registered there or you first have to register yourself, to be authorized with your access data and to confirm the payment order to us (a possible exception being a guest access).You will find further information when ordering.


Direct Transfer

We also offer direct transfer. Here we immediately receive the transfer credit. This will speed up the entire ordering. You only need IBAN, BIC, PIN and TAN. With the secured, for traders not accessible payment form of the Sofort AG, the direct transfer shows automatically and in real time a transfer to your online banking account. The amount to be paid will be transferred directly and immediately to the banking account of the trader. When choosing to pay by direct transfer, a pre-filled form will be opened at the end of the ordering. This form already includes our banking connection. Furthermore, the form already shows the amount to be transferred and the reference. Now you have to choose the country in which you keep your online banking account and enter the BIC. Then you enter the same data you enter when doing online banking (IBAN and PIN). Confirm your order by entering the TAN. The transaction will be confirmed immediately. In principle every internet user can use direct transfer as payment option as long as he/she has an active online banking account with PIN/TAN. Please, consider that a few banks do not yet offer direct transfer. In order to find out if your bank provides this service look here:



You pay the billing amount by using the online banking of your bank to which the ordering leads you. You register yourself as usually, for example with your account number and PIN and authorize your payment for example with a TAN. Your bank has to participate at the Giropay procedure.


5. Collecting the goods by yourself

We only deliver by transportation. Collecting the goods by yourself is not possible.


6. Packing Station

We do not deliver to packing stations.


7. Reservation of Ownership

The goods remain our property until they have been payed completely.


8. Warranty and Guaranty

The lawful warranty is applicable. Information on possible additional guaranties and their exact conditions can be found with the respective product and on special information pages in our online shop.


9. Storing the Contract Text

We store the contract text and send to you the ordering data and our Standard Terms and Conditions by E-mail. The Standard Terms and Conditions can be seen anytime on this page and downloaded. Your last orders can be seen in our client-login.


10. Contract Language

The language of the contract agreement is German.


The payment of the bill by credit card is done by:

1, Place du Marché
L-6755 Grevenmacher
R.C.S. Luxembourg B 144133
E-Mail: info @

Heiko Strauß
Ramona Spies